Help – Vida Labz

Have a Question?

If you can’t find what you’re looking for in the answers below, please get in contact with us directly at [email protected]

How can we help?

Ordering

Shipping & Returns

Payments

Research Information

Ordering

What product should I buy?
I didn't receive an email confirmation

We automatically send emails at various stages of your order process. Occasionally, these emails may end up in your Spam, Promotions, or other folders. To ensure you receive our communications, kindly check all your email folders by searching for “Vida Labz.”

If you cannot locate our confirmations, it’s possible that you entered your email address incorrectly. Please reach out to us at [email protected], and we will gladly assist you in updating your email address to ensure uninterrupted communication from our side.
Can I cancel my order?

Shipping & Returns

We utilize USPS Priority Mail or USPS Priority Express (overnight) for our shipping services. If you need customized shipping options, please don’t hesitate to contact us directly at [email protected]

What is the shipping policy?

Upon placing your order, you will receive a confirmation email indicating that our fulfillment team has successfully received your order. Once your order is processed and ready for shipment, you will receive an email notification containing your tracking information. Please note that shipping fees are non-refundable in the event of a return.
Do you ship overseas?
Returns

For all UNOPENED orders, we welcome returns within a 30-day period from the order date. The product must remain in its sealed condition. To initiate a return, please reach out to us at [email protected]. Please note that the customer is responsible for covering all shipping charges associated with the return.

Payments

We provide a variety of payment options, including Credit Card, PayPal, Affirm, and additional specialty payment methods detailed below. Please feel free to choose the payment method that suits you best and makes you most comfortable.

Credit Card, Amazon Pay, Paypal

We offer a variety of convenient payment options to cater to your preferences. You can make your purchase using all major credit and debit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we accept PayPal and Amazon Pay as secure payment methods.

To complete your payment using these options, simply choose your preferred method during the checkout process. Our user-friendly interface will guide you through the necessary steps to finalize your transaction smoothly and securely. We strive to make your shopping experience hassle-free and accessible with these trusted payment choices.
Affirm

Affirm is a convenient and flexible payment method that allows you to make your purchase now and pay over time in manageable installments. With Affirm, you can split the cost of your order into fixed monthly payments, making it easier to budget for your desired products or services. It offers transparent terms and clear, upfront pricing, so you’ll always know what to expect. Affirm is a great option if you prefer to spread out your payments while still enjoying your purchase right away. Simply select Affirm as your payment option at checkout and follow the easy steps to complete your transaction.
Zelle

You can make payments using Zelle, a secure and convenient peer-to-peer payment service. To find detailed instructions on how to complete your Zelle payment, please check your order confirmation email. Should you require further assistance or have any questions, don’t hesitate to reach out to us at [email protected]. Zelle allows for swift and easy fund transfers directly from your bank account, making payment a breeze.

Research Information

All products and orders at Vida Labs are exclusively intended for research purposes.

Reconstitution and Dosage

Vida Labz research chemicals are presented in lyophilized powder form, which necessitates responsible handling and reconstitution. To facilitate this process, you can conveniently acquire Bacteriostatic Water for Reconstitution from us.

It’s important to emphasize that these products are offered for research purposes only, in compliance with relevant laws and regulations. Consequently, we are unable to provide specific dosing instructions or guidance.

However, if you decide to reconstitute a 10mg vial with 1mL (100 units) of water, you can use this information as a general reference: Each 10 units of reconstituted solution would approximately equal 1mg of the substance. Nevertheless, precise dosing requirements and further experimentation should be conducted based on your specific research needs and objectives.

By adhering to these practices, you can ensure responsible and accurate handling of our research chemicals while conducting your experiments within the bounds of applicable regulations.
Storage

To maintain the integrity and stability of the product, it is advisable to store it in a refrigerator at a temperature of approximately 4°C (39.2°F). Ensure that the container is tightly sealed to prevent any potential exposure to external elements.

Moreover, it’s crucial to protect the product from adverse environmental factors such as heat, direct sunlight, and moisture. These conditions can potentially compromise the quality and effectiveness of the stored item. Therefore, store it in a cool, dry place within the refrigerator, away from any direct sources of light or excessive humidity.

By following these storage recommendations diligently, you can help prolong the shelf life and maintain the potency of the product, ensuring that it remains safe and effective for its intended use.
Research Disclaimer

By making a purchase through Vida Labz, you explicitly acknowledge that you are procuring substances designated as Experimental Compounds.

Vida Labz upholds a strict commitment to the use of our products solely for the purposes of LABORATORY RESEARCH. These substances must be handled exclusively by duly qualified and licensed professionals. They are strictly prohibited from any utilization as pharmaceuticals, agricultural or pesticidal agents, food additives, or household chemicals. Any deviation from this intended use, or any misrepresentation, is in direct violation of established regulations. All information disseminated on this platform is intended exclusively for educational enlightenment. The introduction of these compounds into the physiological systems of humans and/or animals is strictly forbidden under the law.

*Experimental compounds are chemical substances entrusted to scientists for the explicit purpose of medical and scientific inquiry. An essential criterion of these compounds is their designation for utilization solely in laboratory research contexts; they are unequivocally not intended for application in human or veterinary domains. This precise classification is a mandatory requirement on all experimental compound labels, rendering them exempt from regulatory oversight under Title 21 of the Code of Federal Regulations (21CFR) sections 100-740.

It is imperative not to conflate experimental compounds with Nutritional Supplements, as they are entirely distinct in nature and purpose.

DISCLAIMER:
All our products are exclusively intended for laboratory-based developmental research endeavors. They are expressly not designed for human consumption.

FDA DISCLAIMER:
The assertions and products featured on this platform have not undergone evaluation by the United States Food and Drug Administration (FDA). The statements and offerings presented by Vida Labz are not formulated for the diagnosis, treatment, mitigation, or prevention of any diseases.